You should never provide those numbers to anyone except to verify transactions you are making in your mobile banking app or through your online banking,” Rickard warned. “Remember, your bank will never ask you to give them access to your computer or accounts, nor will they ask for the codes to verify transactions. Don’t use the contact details in the communication. If you think the communication may have been legitimate, independently source the contact details for the organisation to contact them. “If you receive contact from someone claiming to be from a telecommunications company, a technical support service provider or online marketplace, hang up. “It is really important not to let anyone who contacts you out of the blue access your devices, as once you give them access, you have no way of knowing what the person will do to your computer or what programs they may install,” Rickard said. While remote access tools have been around for years to help IT support personnel in their work, scammers are also taking advantage of the ability to remotely access people’s computers or smart phones. Once the scammer has control of your computer or device, they will ask you to log into applications such as emails, internet banking or PayPal accounts, which will allow the scammer to access your banking and personal information to impersonate you or steal their money. They will tell you to download remote control software such as AnyDesk or TeamViewer. The ACCC says that the scammer will pretend to assist you or ask you to assist them to catch the scammer. Rickard notes that scams of this nature will often be an unexpected phone call saying you’ve been billed for a purchase you didn’t make, your device has been compromised, or your account has been hacked - and sometimes they start with an SMS, email or pop up on a screen from a scammer seeking urgent contact to fix a problem. Young people reported losing on average $20,000 and eight Indigenous Australians, some in remote communities, lost a total of $38,000.”
People aged 55 and older lost over $4.4 million, accounting for almost half of total losses. “These types of scams target and impact all people and can be convincing.
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